By email:
henryexpertcom@yahoo.com
By standard mail:
Expert Computer International Inc.
14932 S. Figueroa St.
Gardena, CA 90248
By phone: 310-965-0101
Toll free: 1-877-818-8886
(between 10:30 a.m. and 6:00 p.m. PST)
henryexpertcom@yahoo.com
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*** Foreign credit card holder reads this first *** Contact Us
Company address:
14932 S. Figueroa St., Toll free: 1-877-818-8886 Company phone: 310-965-0101 Company fax: 310-965-0303 Office hours: 10:30AM to 6:00PM Pacific Standard Time henryexpertcom@yahoo.com Back to Top
About Us
With so many distributors in the market today, sourcing for computer components can be a very confusing and frustrating experience. But don't worry. We are dedicated to making your task as easy as possible. Titan Batteries had been in the business since 1987, with our experiences and relationship, we are able to offer quality products at manufacturer's prices to our customers.
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Shopping at Titan Batteries is safe! Order before 12:00 PM PST ships same day 1. Your Privacy We does not participate in spam emails. We do not buy or sell email addresses (nor do we give them away) and we do not send out email promotions to our previous customers. It is almost impossible to avoid receiving junk emails that clutter our inboxes, however, we guarantee that you will not receive any unwanted emails from us! When ordering through our store, you will receive two emails: The first will be your confirmation receipt, and the second will be your tracking number/shipment notification.
2. Credit Cards All of our orders are processed through the Yahoo! network. We participate in Yahoo! shopping as well. Credit card data is stored on secure Yahoo! servers for only 30 days from the time you place your order. This is to ensure the safety and security of all credit card information.
3. Web Site Security Because we process all of our orders through the Yahoo! network, your information is sent to us using 128bit Secure security algorithms. This is the safest way to send data through the internet. |
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How to Order
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We have 2 options for you to order from Titan Batteries. 1. You can order online, 24 hours/day, 7 days/week on our Yahoo Store. 2. You can order over the telephone, fax or email in the contact us information above. We understand that sometimes you maybe get confused about ordering the correct part for your laptop. That is why our sales representatives are standing by. We are glad to be helpful, whether you would like to place an order, or simply obtain information on a certain product, please feel free to call or email us. |
How to Pay
We accept only US currency. Four types of payment methods are available:
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Purchase Order
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Prepay with Money-Order
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COD Cashier's Check
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Wire Transfer .
We accept American Express, VISA, Master, Discover credit
cards. All credit card orders are subject to verification and
approval by the card-issuing bank. For your protection, credit
card orders shipped to an address other than your billing address
may require additional verification. Please make sure that your
e-mail address and telephone number for billing address are valid. Titan Batteries reserves the right to contact you by email or
telephone to request additional identification. We may reject
orders if the credit verification fails. If you have problems to
place the order online, please contact us
to place an off-line order.
For any other payment method, please contact
us to place an off-line order.
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Sale Tax
We do not charge sales tax except for California shipping
addresses, who, however, may enjoy a lower shipping cost because
of shorter distance. The current tax rate is 8.25%.
California resellers and tax-exempted identities who wish not to
be charged with sales tax can contact us
to place an order.
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Shipping Service
Order before 12:00 PM PST ships same day
We will ship your order out within same day or 1 day after we get your order confirmation during weekdays. Order placed on weekend will be shipped out on next Monday.
We use UPS as our regular product forwarder. You can choose UPS Ground Service (1 to 6 days based on the distance to destination), Next Day Air, 2nd Day Air or 3 Day Select. 3 Day Select is the best way to save both money and shipping time for those who live far away from California. Please note we do not require UPS to get a signature for delivery confirmation.
If you need a confirmation signature or want to use any other shipping service, please contact us.
Warranty & Return Policy
Please get warranty information from product introduction.
Our brief return policy is as the following:
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Shipping charges are non-refundable.
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DOA/Defective products are allowed for return for replacement or credit.
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All non-defective returns for credit are subject to a 30% restocking fee.
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All returns must be within 15 days of the invoice date. Thereafter, all sales are final.
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All returns must provide the copy of Original Invoice, NO EXCEPTION.
All returns must be in original factory cartons with all original packing materials.
All miscellaneous materials such as manuals, accessories and cables must be included or you will be billed for the missing parts accordingly.
Returns must be shipped freight prepaid. Any return sent back freight collect will be refused.
Return authorization must be received within 10 business days from the date of the RMA or the return will be refused.
All products are sold with their respective manufacturer's warranty.
Special order items are not returnable.
All replacement items will be shipped after we have received and processed your defective return. A new tracking number will be sent to you on the replacement item when it ships.
All credits will be made back to the original payment method.
We will not be held responsible for you ordering the wrong product(s) all refusals will be credited minus the freight charges.
If a package arrives damaged, it is best if you refuse the package. If you sign for and keep the package, please make sure you notate the damage when you sign for it so that we may file a claim with the carrier in the event that the actual product you ordered was also damaged.
How to Return an Item
First, please read our warranty and return policy carefully to make sure you are qualified to return an item for credit. Then go to RMA Form to download RMA Request Form, fill it out and fax us back. We will issue you a RMA number 1 or 2 business day after we receive your fax. With that number clearly written on your package box, you can ship your item back to us.
For International Customer Only
We do not sell to International Customer. All sales are only for United States resident.
